SUMMARY:
Maintain excellent customer service and checkout area for prompt and accurate processing of customer orders.
DUTIES & RESPONSIBILITIES:
CUSTOMER SERVICE
- Provides excellent customer service and positively engages with all customers
- Maintains a neat and organized checkout area
- Greets all customers and displays a warm demeanor
- Accurately scans or enters product data
- Accurately accounts for cash and coupon, lottery, and PC Optimum
- Asks for customer’s PC Optimum Card during each transaction
- Answers inquiries regarding the location of product, rain-checks, refunds, PC Optimum
MERCHANDISING
- Ensures proper documentation completed for customers receipt and return of goods
- Completes merchandising tasks as directed and maintains an efficient flow of merchandise from backroom to the sales floor
- Merchandises and maintains designated areas (i.e. facing, signing, labeling, etc)
- Advises appropriate person regarding stockouts/shortages
- Performs stock counts and orders for designated areas
LOSS PREVENTION
- Ensures loss prevention Standards are followed.
- Controls cash, lottery, and stamp inventory by prescribed cash handling policies and procedures
- Maintains proper security of cash and merchandise
GENERAL
- Presents proper image to the public following Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Ensures the standards of housekeeping and image are maintained
- Perform other duties as required
- Completes all training and new initiatives on SDMU
QUALIFICATIONS
- Planning, Judgement, and Decision Making
- Balance teamwork and efficiency in processing the customer order
- Organization and neatness
- Cope with register and credit authorization issues
- Determine customer satisfaction
- Efficiency in processing the customer order
- Troubleshoot cash issues
EXPERIENCE
- Strong computer and register skills
- Well organized with an ability to record keeping
- Detail-oriented
- Ability to provide a proactive approach to customer service and problem-solving
- Practical verbal and written communication skills
- Ability to work independently
- Ability to function as part of the team in a fast-paced environment
- Commitment to providing customer service
WORKING CONDITIONS
- Ability to work flexible shifts which may include nights and weekends
PHYSICAL REQUIREMENTS
- Ability to lift to 50 pounds
- Ability to climb a ladder
The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
